Author Archive
Quadriga Rebrands TeamKnowledge
Posted by: | CommentsQuadriga Consulting was commissioned earlier this year to undertake a major brand development project for TeamKnowledge, the UK based CRM software vendor.
TeamKnowledge has a market defining solution called TKDialogs that brings Microsoft Dynamics CRM right into the front office. TKDialogs is a business process enabled scripting tool that extends Microsoft Dynamics CRM into call centre, self-help portal and in-person customer support environments.
According to Jeffrey Peel of Quadriga, “we were commissioned to get TeamKnowledge ready for the Microsoft global partner event in Denver next month. We were commissioned to write a new web site, develop an entire suite of product and company collateral, develop new branding and even apply the branding to the company’s booth that they’ll be using on the Denver show-floor. We have also written a series of product demos that stream from the company web site and show TKDialogs in action. It’s been a great project and it has been excellent working with Joe Cassidy and the rest of the team at TeamKnowledge.”
See the Product Demos:
About Team Knowledgewww.teamknowledge.co.uk/ABOUTTEAMKNOWLEDGE.swf
TK Dialogs Financialwww.teamknowledge.co.uk/tkdfin.swf
TK Dialogs LRGwww.teamknowledge.co.uk/tkdlrg.swf
TK Dialogs Builderwww.teamknowledge.co.uk/tkdbuilder.swf
For more information about TeamKnowledge and TKDialogs visit the new website.
If you’re planning to be in Denver in July and wish to meet up with the TK Team click here.
SDP Alliance in Budapest
Posted by: | CommentsQuadriga Consulting Client The SDP Alliance will be taking its messages to IIR’s Evolving Service Delivery Platforms conference in Budapest on June 11-14.
With a keynote presentation from Per Lindblad of member firm Mobile Cohesion, and a post-conference workshop on 14 June, the SDP Alliance is making itself available to delegates from across Europe and beyond. Delegates at the 2007 conference will learn how to massively improve service delivery platforms to enable faster and more cost-efficient service creation and delivery across both legacy and Next Generation architectures.
As operators struggle to come to grips with SDP related decision-making this event will provide the ideal forum in which to learn from other operators’ successful business models and deployment strategies. The SDP Alliance, as the leading consortium of pre-integrated SDP software components, is already leading the debate in terms of achieving rapid return on SDP investment.
According to Per Lindblad, CEO of SDP Alliance member Mobile Cohesion, “Understanding how to develop a cost-effective, scalable and flexible SDP that optimises return on investment is increasingly about developing frameworks that leverage both the content-centric and network-centric aspects of telecoms architecture.
“At the SDP Alliance we focus on how to use of best-of-breed product components that are pre-integrated with internal and external enablers. Such an approach has far-reaching benefits over many traditional techniques.
“In my presentation, and in the follow-up workshop, we’ll be explaining to operators how to minimise the cost of integrating, and providing an effective interface, between the SDP and legacy systems such as operational and business systems and billing. Therefore our focus is on increasing the flexibility of the SDP.”
Colm Healy, Co-Chair of the SDP Alliance, who will be participating in the post-conference workshop, commented,
“This IIR event is well respected and a great venue for us to discuss the key challenges facing operators. These include the role that a consortium such as ours plays in picking and mixing the key enablers such as partner management, network abstraction, content management, service discovery, personalisation, device identification, and rendering and convergent charging.
“Attendees will leave with a better understanding of how to achieve efficient service lifecycle management to support the rapid rollout, operation and retirement of services”.
About The SDP Alliance
The SDP Alliance is a collaboration of six software vendors each of which provides a best-of-breed component of a service delivery platform (SDP). Alliance members include Aepona, ChangingWorlds, Cibenix, Mobile Cohesion, Openet and Xiam. The key components of the SDP architecture provided by these member companies cover the following:
• Secure and open access to core network capabilities
• Intelligent personalised navigation for content discovery
• On-device portal
• Partner relationship management
• Convergent charging and rating
• One-to-one marketing and content delivery
Follow-Up
We would be happy to meet journalists and analysts at IIR’s Evolving Service Delivery Platforms conference in Budapest on June 11-14 for one-on-one briefings on the SDP Alliance.
For Further Information
Please contact in the first instance:
Jeffrey Peel
Managing Director
Quadriga Consulting Ltd
Telephone +44(0)2892 668968
Email Jeff @ quadco.co.uk (leave out the spaces)
IPT Reseller Report
Posted by: | CommentsMany thanks for taking part in our recent survey. Please click on the link to download the report. Many thanks for your help.
Click on the link (PDF will require a few moments to download depending on connection speed):
Quadriga to Attend Microsoft Public Sector Briefing Event in Copenhagen
Posted by: | CommentsJeff Peel of Quadriga Consulting will be attending the Microsoft public sector briefing event in Denmark in June. This gathering provides a great opportunity for Microsoft executives with an interest in public sector to schedule time to better understand Quadriga’s unique public sector focused methodologies. In addition, we will also be attending analyst briefing sessions to allow us to gain insight into Microsoft’s public sector focus. Public sector is Microsoft’s number one market worldwide.
Quadriga Consulting has worked with Microsoft on numerous public sector assignments and has authored sectoral reports for the company. Jeff Peel has spoken widely at Microsoft events on public sector marketing challenges – most recently in Barcelona.
Quadriga is also engaged on consultancy assignments for Microsoft partners focused on the public sector.
NORTHERN IRELAND – A CREATIVE DIGITAL HUB
Posted by: | CommentsListen to the release in MP3 Audio format.
[audio http://www.nabidana.com/mp3/bbcsml.mp3]
[Read by Jeff Peel]
Fuelled by increasing self-confidence and a growing local economy, a new campaign will shortly be launched by the Department of Enterprise, Trade and Investment (DETI), showcasing the best of Northern Ireland’s digital broadband content.
This follows a competition last year to find the region’s best creative content for broadband use. Six proposals for world class online creative content by local companies were chosen and will become available online over the next few months. The awareness campaign, based around these six projects, will promote Northern Ireland as a creative digital hub and highlight the wealth of creative and technical talent there.
Paul Robinson, Project Manager at DETI said: “The awareness campaign, which kicks off in June will show a global audience, including international buyers and providers of digital content, that Northern Ireland can produce world class broadband products.”
“The six companies have created a range of superb broadband content. This includes tuition in painting with watercolours, interactive services to golfers while on the golf course, training in music production and DJ skills as well as continuous professional development training for the medical and pharmaceutical professionals across the world.”
The awareness campaign also aims to stimulate more local businesses and creative professionals to exploit the vast and emerging commercial opportunities that broadband presents.
Paul Robinson continued: “There is a growing demand for digital content online and across platforms – as the level of consumers with broadband access continues to increase. Northern Ireland is the leading region in Europe with 100% broadband access and it is now time to exploit that and use it to show a world-wide market the wealth of creative talent here.”
The awareness campaign will run from June 2007 to March 2008 and will include both traditional and innovative web based marketing tools.
The launch of the awareness campaign and the locally created digital content, follows on a DETI broadband content competition in 2006, which saw six companies chosen for their designs. The six winning projects that are being showcased as part of the awareness campaign are:
Dermot Cavanagh (Moy, Co Tyrone) – Awash on the Web – Online tuition in painting with watercolours by well known local artist
Stream on (Belfast) – Edcast Medical – Online continuous professional development training for the medical and pharmaceutical professionals throughout the world.
Tibus (Belfast) – I Golf Pro – Interactive services to golfers while on the golf course
Sonic DJ Academy (Belfast) – Sonic Academy Online – Online training in music production and the skills required to be a DJ
Wild Rover (Belfast) – The Always Show – 24 hour broadband television entertainment show
Dark Water (Londonderry/Derry) – Air War- online interactive aerial combat computer game
The initiative is part of the UK government’s £35 million Skills and Science Fund for Northern Ireland, launched in early 2006 by the Northern Ireland Secretary of State, Peter Hain MP.
For further details of the international awareness campaign, contact Jeffrey Peel of Quadriga Consulting.
Leader in Scripting for Microsoft CRM to Showcase in Denver
Posted by: | CommentsWarrington and Belfast, April 25, 2007 – TeamKnowledge, the market leader in scripting tools for Microsoft Dynamics CRM (and Quadriga Consulting client), has announced it will be showcasing its TeamKnowledge Dialogs product at the Microsoft Global Partners event in Denver from July 10-12.
TeamKnowledge has built a huge reputation in several market sectors by providing a process-driven scripting tool that fits seamlessly into the Microsoft Dynamics CRM platform. This means that client companies can easily roll out contact centre, self-service or in-person web based customer engagement processes that fully integrate with back office CRM. The company is now seen to be the definitive provider of such scripting tools for Microsoft Dynamics CRM customers.
According to Joe Cassidy, a Director of TeamKnowledge, “we want to tell all Microsoft partners who sell Dynamics CRM solutions, just how easy it is to maximise the potential of the Microsoft CRM product by adding our process driven scripting tool. The fact is that by implementing our TK Dialogs solution on top of the Microsoft platform, customers can hit the ground with real, effective operational CRM from day one of implementation. Too often CRM implementations fail because they are not sufficiently outward looking.”
He continued, “we have partnered with Quadriga Consulting, our marketing consultants, to tell the story about TeamKnowledge Dialogs in Denver. Microsoft Partners who would like to schedule some time with us should contact Jeff Peel of Quadriga Consulting who will arrange for a slot to provide an overview of the product and the market opportunity.”
About TeamKnowledge
Based in the UK, TeamKnowledge is a software vendor that has developed the market leading process driven scripting tool call TK Dialogs. This allows customers to maximise their customer relationship management resources by tying them to all front office interaction scenarios – via self-help portals, contact centres and in-person meetings. Team Knowledge is a well established supplier of solutions in the UK with customers such as The States of Jersey Government, The Telecommunications Ombudsman, The City of London Corporation and many others in the financial services and legal sectors.
About Quadriga Consulting
Quadriga Consulting Ltd was established nearly 6 years ago and specialises in providing through-the-line marketing intelligence and marketing communications services to companies in the information and communications technology market. Quadriga Consulting has worked with leading blue chip companies, mid-sized players and start-ups. For more information or to set up a meeting with TeamKnowledge in Denver please visit www.quadco.co.uk
Towards Citizen-Focused Local Government – Quadriga Study
Posted by: | CommentsQuadriga Consulting, the ICT sector market analysis and consulting firm, today announced the launch of a major new research project designed to paint a much clearer picture of the current status of transformational change in local government.
The role of technology as an enabler in delivering effective and efficient services, information sharing and the take up of public services is a common theme in the context of ‘transformational government’. The research assignment will be designed to focus on how local authorities are going about implementing a transformational strategy.
- The survey will focus on the following key topics:
- The emergence of national standards on service delivery and citizen satisfaction monitoring
- The need for the evolution of public services in a digital world where most commercial services are customer-centric: how citizen-centricity can be achieved
- Designing services to meet the rising expectations of local consumers of services
- How technology can become a more important tool to assist authorities to focus on their core competencies
- How technology saves money in processes and administration, and provides flexibility in delivering services and enhancing public perceptions
- How authorities are achieving joined-up service delivery and maintaining accurate records and audit trails
- How authorities are achieving information-sharing to deliver citizen centric services and facilitate better transactional processes
According to Jeffrey Peel, Quadriga Consulting’s CEO, “There is a growing need for local authorities to develop better ICT resources that will enable partnership at all levels and departments, suppliers and with the voluntary sector. In addition there is the growing need for authorities to co-operate and develop shared services models. The survey will allow us to build a better picture of current state of play in local government. Every UK authority will be invited to participate and we are actively seeking the involvement of the ICT vendor community to help define the scope of the study. Findings will be shared with participants and the vendor community.”
Quadriga Compiles Report on Top 50 IPT Resellers in UK
Posted by: | Comments
Quadriga Consulting is compiling a report on the Top 50 IP Telephony Systems Resellers and VARs in the UK. Based on primary research we are contacting a ranked list of VARs based on turnover and will be seeking feedback based on historial sales, IPT hardware brand relationships and SI relationships.
VARs providing information for the study are being offered a summary report based on the input they provide.
If you believe you are a Top 50 Player and have not been contacted by us so far, please e-mail Ben Archibald: ben[at]quadco.co.uk (replace [at] with the @ symbol).
Mobile Cohesion Chosen as a TeleManagement World Award Finalist
Posted by: | CommentsMobile Cohesion Selected in Most Innovative Supplier Category for Prestigious Award…
Quadriga Consulting client Mobile Cohesion announced today that it has been named a finalist in the TeleManagement Forum Excellence Awards. The TM Forum awards are given to member companies that are being recognized for distinguished contribution and innovation in the OSS and BSS industry. Winners will be announced in a formal awards dinner ceremony on May 21, 2007 at the TeleManagement World event in Nice, France.
“We congratulate Mobile Cohesion on their finalist status for the TM Forum Excellence Awards. This year’s competition was highly competitive, and as a finalist, they have stood out from their peers in outstanding contribution to Telecom OSS and BSS,” said Martin Creaner, President and Chief Technical Officer of the TeleManagement Forum.
Mobile Cohesion was named in the Most Innovative Supplier category which recognizes TM Forum member companies who have demonstrated exceptional thought leadership and innovation in the use of technology.
Per Lindblad, Mobile Cohesion’s CEO responded to the announcement:
“Being shortlisted for this award recognizes the dedication of our development team and the partner relationship management vision that is HYDRA. We have defined profit and performance focused partner relationship management for the mobile industry and have won the endorsement of a growing list of leading operators worldwide. Further recognition from the TeleManagement Forum is another great indicator of just how far we have come and how entrenched the product concept is in the market. We’re delighted to be short-listed and look forward to the awards ceremony in May.”
Jeff Peel to Speak at Local Government Solutions Forum in Barcelona
Posted by: | CommentsAgenda and Booking Details – Local Government Solutions Forum
Jeffrey Peel, CEO of Quadriga Consulting, will be speaking at the Local Government Solutions Forum at the World Trade Centre in Barcelona in Barcelona on March 13th and 14th – sponsored by Microsoft, Cisco, Cap Gemini, Agresso, Euro Cities and ESRI. Partners with a focus on local government should register for this important event.
The theme of the day on the 14th is ‘Service Transformation’: highlighting the best local government projects. Presentations will cover strategies to meet the demands and future needs of citizens, projects highlighting the value of municipal wireless networks, implementing shared services models and delivering higher levels of performance management and accountability. The 13th will be a special partner day – for partners with solutions focused on the local government sector.
Agenda and Booking Details – Local Government Solutions Forum
(Please note that spaces for the separate EuroCities event taking place on the 15th and referred-to in the document are strictly limited. However partners are welcome to apply for the events on the 13th and 14th. Reservation procedures are included in the PDF).
