The HET approached us in 2009 and asked if we might be able to conduct research with families who had lost loved ones during those three decades – and whose murders had been re-examined by the HET.  We were selected over other firms because of our ability to conduct highly demanding research work, the maturity and sensitivity of our fieldwork partners, and our technology platforms that allowed us to adopt highly secure processes for sample handling and data management.

On completion of the third wave of research, Jeffrey Peel, Managing Director of Quadriga Consulting, said that the survey indicated that the overwhelming number of families surveyed had derived some benefit from the HET’s investigations.

“This is the third year that we have conducted family-satisfaction research for the HET.  This year, we interviewed many more family representatives – 190 this year compared to 143 last year and 116 in 2009. Satisfaction with the HET has been high in previous years, but this year we saw marked improvements. Over 90% of family members – across all community groups – indicated that they were ‘satisfied’, or ‘very satisfied’ with the HET.

“We also noted a significant increase in satisfaction with the quality of the reports provided to families. The feedback from families is that most derive benefit from the HET’s work.”

Headed by David Cox, formerly of the London Metropolitan Police, the HET consists of a team of 100 investigators and supporting staff, and a budget of £30 million.  Mr Cox commented about the 3rd wave of survey findings:

“I am very pleased with the results. Sometimes, we are the first contact about a fatality that a family has had in 40 years and I am particularly pleased that the survey found we have acted professionally and with sensitivity.

“Families need answers now and our remit is to try to answer their questions as fully as possible. It is not the case that we lack external oversight; we are answerable to the Chief Constable and the Policing Board and to the relatives of the victims and they are of paramount importance.”

A survey of 65 law enforcement agencies across 14 countries has revealed that many police forces make their own decisions in terms of information technology.

The survey, conducted by information and communication technology (ICT) research specialist Quadriga Consulting Ltd, on behalf of world-leading visual analysis software company, i2, aimed to build a clearer picture of information technology use within law enforcement agencies across the world.

Part of i2’s ongoing commitment to customer-focused product development, the survey incorporated the views of both existing and potential customers from local, regional and national police forces, as well as government and military intelligence agencies.

i2’s Marketing VP, Zoe Baxendale, said: “The survey, conducted by Quadriga Consulting Ltd, is just one of a number of ways we use to consult with the wider intelligence community.

“We are wholly committed to developing products and solutions that will benefit our customers and we regard asking them what they want as fundamental to our development and quality strategies.”

Jeffrey Peel of Quadriga Consulting, said: “This survey highlighted to i2 the importance of information and communication technology in law enforcement agencies in a variety of countries across the world.

“The survey also underlined the influence both political structures and geographical location have on the way different agencies work, emphasising the need for companies, like i2, to listen to the needs of their users.”

Zoe added: “More than 2000 law enforcement, intelligence, military and commercial organisations in over 100 countries have invested in i2′s award-winning suite of visual investigative analysis software and we pride ourselves on the service we provide to them.

“By listening to the requirements of our present and future customers across the world, we are able to develop products and solutions that will directly benefit them and the global fight against crime and terrorism.”

Notes to Editors

The international law enforcement agency survey was conducted by Quadriga Consulting for i2 during the third quarter of 2006.  A total of 65 agencies in 14 countries were surveyed – including local and regional police forces and government and military intelligence agencies.  All interviews were completed by telephone or face-to-face.

About Quadriga Consulting

Quadriga Consulting Ltd is a UK based consultancy that provides international market research, market intelligence and marketing consulting services to ICT firms. Get further information from www.quadco.co.uk

About i2

i2 is a leading provider of investigative analysis software with solutions that are proven in law enforcement, military and commercial organisations around the globe. Analysts and investigators in more than 100 countries and over
2000 organisations now use the product range. Customers are supported by a network of offices in the UK and US and through a strong distributor network across Europe, Africa and Asia-Pacific.

i2′s product range enhances the analytical capabilities and enables understanding of complex and volume data. It has received a number of awards from the international analytical community and Analyst’s Notebook is the de facto standard application for link and timeline analysis. Get further information from www.i2.co.uk

Contacts

Jeffrey Peel of Quadriga Consulting
jeff @ quadco.co.uk (leave out the spaces)

Sarah Cooper of i2
sarahc @ i2.co.uk (leave out the spaces)